Consumer rights act 2015 allows for better service for the consumer
Written by Abdul Khan on 12 August 2015« Return to Reading Room
Consumer rights act 2015
The Consumers Rights Act 2015 allows for consumers and businesses will both have clearer rights and responsibilities:
New rights for the consumer in which they are viable for a repair or a replacement of faulty digital goods, which include online films, games, music downloads and e-books – This will be a change from the current situation where the law is less clear and there is a failure to meet the demand for digital goods.
Consumers will have the right to freely demand that below-par services are to be re-done or if need be, be given a price reduction.
A 30-day period will be established in which the consumer can return faulty goods for a full refund – Currently it is unclear the actual length of this return period.
Consumers will be entitled to some money back following the failed repair of a faulty good/faulty replacement, even if the 30-day refund period has passed.
Consumers will have the ability to challenge any unfair terms and conditions or those of which are hidden in the small print.
Steps will also be taken to reduce the need of understanding and applying consumer law:
Enforcers such as Trading Standards officers are to give a 48-hour notice to businesses when carrying out routine inspections where illegal activity may be suspected.
Faster and lower cost remedies for businesses, which have been disadvantaged from breaches in competition law.
The Act will be the first time that rights involving digital content will have been made clear – consumers given the right to repair or replace faulty digital goods, for example:
When you play a “freemium” game – ones, which are initially free to download but involve many in-app purchases. If you spend money on these purchases during the time in which you have the game and the game stops working – under the new Act you, the consumer, will be entitled to a repair or replacement – if the repair or replacement is not provided within a reasonable period of time – you will be entitled to a part-refund.
The Act will also be the first time where there are clear rules for what should happen when a service is not provided with satisfactory levels of skill and care or as agreed upon by the two parties, for example:
When you have a photographer at a wedding, both parties, the photography company and the wedding organizers, would agree a set fee i.e. £500 and a set time when the photographer arrives i.e. 3pm, the photography company may say they have a refund policy of 20% if the clients feel they have received an unsatisfactory service or if the photographer didn’t fulfill all the demands of the clients. Now if for example the wedding does start at 3pm and the photographer is late and arrives at around 6pm when the wedding is ending, the wedding organizers will have the right to request a refund (possibly up to 100%) due to the breach in contract as the wedding has already passed and the opportunity has gone completely.
UK consumers spend around £90 million a month on average. The new Act t=will allow the consumer to make better choices when they make purchases, saving both time and money.
In addition businesses are also a beneficiary of the act due to the extended goodwill which would be encouraged by the good service they may receive upon sanctioning a repair or giving a replacement, this in turn keeps the consumer happy and they would be more willing to go to the same business in the future, which in turn may allow the business to further expand.
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